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Over the last 25+ years Shari has built a successful career centered around the things that are most near and dear to her: training, coaching, consulting, and moving organizations toward success. Professionally, there is no greater motivation for Shari than working with organizations who seek the tools and talent to improve performance.


Having contributed as both an internal employee and an external consultant, she experienced first-hand how difficult it could be for an organization to navigate the search to find the right resources for projects and assignments.

Shari decided, “What if I connect the dots between client needs and top talent?” and an entrepreneur and Optimal Training Solutions was born in 2001. Today, OTS (a fully certified woman-owned business) dramatically expedites the connection process, decreases the search time, and helps organizations find better matches than they could on their own.

When Shari’s not “connecting the dots” she enjoys spending time in Plano, Texas with her husband Michael and daughters Zoe and Maddy.  She holds a Bachelor of Arts degree in Organizational Communication from the University of Michigan.

Experience Developing People & Driving Performance

Performance Improvement Consultant for JCPenney Direct Marketing Services. Noteworthy accomplishment: Design, development and delivery of customer loyalty training program that retained 1.4 million customers. 


Senior Change Management Consultant for Andersen Consulting (now Accenture). Noteworthy accomplishment: Development of the firm’s Malcolm Baldrige National Quality Award training program.


Shari's stand-up training experience includes:

  • Leadership and professional development workshops

  • Meeting facilitation

  • Train-the-trainer certifications

  • Functional job training classes

Instructional design experience includes:

  • Instructor-Led Training (ILT)

  • E-learning

  • Video

  • Gamification

Shari is a seasoned coach and consultant, spanning multiple industries: insurance, direct marketing, customer service, mortgage, retail, consumer products, utilities, healthcare, and banking.


She has received numerous certifications and honors including: the prestigious Million Dollar Award, presented to Problem Solving and Decision Making instructors who saved their organizations over a million dollars.


Participants in Shari’s workshops have tracked savings in excess of $50,000,000.

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